FAQ

FAQ

FAQ & FEATURES

Key Features and Frequently Asked Questions for HR Managers

benefitConnect is an all-in-one cloud-based human capital management solution that reduces administrative tasks, manages complex employee lifecycles from hire-to-retire, designed specifically with HR in mind as it directly integrates with the insurance carriers and has complete payroll capability.

Feature

Description

Applicant Tracking System (ATS) HR Managers can post jobs with top job boards directly from benefitConnect, where applicants can be screened, tracked, communicated with and scheduled for interviews.  Once a hiring decision has been made they are easily moved to Onboarding.
Onboarding vs. Orientation Within benefitsConnect the two are quite different.  benefitsConnect streamlines the process for hiring new employees in several ways:  1) One-time entry, 2) Employee self service portal, so that the information is the most accurate it can be, 3) Tracking completed documents, and 4) Compliance which has employees sign-off on policy specific documents, i.e. employee handbooks, benefit booklets. Tasks can also be assigned to team members for training purposes.

Orientation is on-the-job knowledge gathering, assigning mentors, learning how the company operates with feet on the ground.  Meeting team members that the new hire will be regularly interacting with to get their job done.

Payroll* benefitsConnect has the capability to connect to 3rd party systems, such as accounting software, via an API or File Feed with import functionality. The connection type will depend on the 3rd party system.

If a client transitions mid-year, we will take the taxable benefit year-to-date amount from their benefits provider and continue to add onto that YTD amount. All YTD information will be up to date no matter what time of the year the implementation starts.

You can have as many bank accounts as your organization currently uses to run payroll.

Support Our customer service is our most important feature at benefitsConnect. 

benefitsConnect provides a 1-800 service line that is accessible Monday to Friday 9-5 EST. We also have a help desk email. Both can resolve all your technical needs.

Implementation Implementation time varies. However, it is usually 10-12 weeks (it depends on how many services you elect to use). Your implementation team will provide you with a detailed time line.
Communication Benefits Connect can push out alerts and notifications, policy changes to employee handbooks and newletters and other corporate communiques, as well as chat directly to HR.
Reporting One of the most important topics for HR admins is to be able communicate to other stakeholders in the company, by providing accurate data that can be used to make strategic decision to drive business results.  benefitsConnect has both customizable and standard reporting available in various formats, such as:  CSV, Excel
Training Your implementation specialist will ensure that all administrators are fully trained on how to navigate through the various features chosen.
Mobile In the event that your employees don’t have a smart phone, benefitsConnect also has a desktop computer version called an employee portal. We suggest a desktop computer or “terminal” be made available for employees to access at work.
Security/Storage benefitsConnect is a cloud-based HCM platform hosted with Amazon Web services with no limit for storage.  Amazon has a 99.9 % durability and 99.9% availability of objects, with multiple redundancies, all to ensure your solution never goes down. 

This provides for unlimited room for growth. Not only can you store as much employee information as you need, but you can store as many documents as necessary in our document storage library.

Q – How will benefitsConnect save us time?

A – benefitsConnect is a fully integrated mobile & desktop application. By tying into your current insurance carriers’ systems, we remove duplication of efforts.

Q – What is the advantage of carrier integration?

A – Have a new employee coming on board? benefitsConnect allows HR to send the employee all payroll and benefits related forms right to their mobile phone for online completion. Once completed, the employee’s enrolment is sent directly to the carrier’s system for review. No more chasing down paper and wet signatures with e-signatures.

Q – How does benefitsConnect help streamline the applicant tracking process & onboarding of a new employee?

A – benefitsConnect ties into online job boards (indeed, linkedin) and allows resumes to be uploaded and tracked by your HR staff. From here, benefitsConnect allows you to send an offer letter to your ideal candidate and once accepted the direct onboarding process can begin.

Q – How will benefitsConnect save us time?

A – benefitsConnect is a fully integrated mobile & desktop application. By tying into your current insurance carriers’ systems, we remove duplication of efforts.

Q – What is the advantage of carrier integration?

A – Have a new employee coming on board? benefitsConnect allows HR to send the employee an enrolment form right to their mobile phone. Once completed, the enrolment is sent directly to the carrier’s system for review. No more chasing down paper & wet signatures.

Giving a well-deserved raise? Simply update the salary through the benefitsConnect Admin Site and the employee’s benefits, pension and payroll files are all automatically updated.

Q – How does benefitsConnect help streamline the applicant tracking process?

A – benefitsConnect ties into online job boards (indeed, linkedin) and allows resumes to be uploaded and tracked by your HR staff. From here, benefitsConnect allows you to send an offer letter to your ideal candidate.

Q – How does benefitsConnect help with onboarding of a new employee?

A – Automates tracking and signature of orientation training, workplace safety training.

Q – How does benefitsConnect Pay work?

A – benefitsConnect Pay is a fully integrated payroll system that works with benefitsConnect OS to replace your current arrangement. Our implementation team will work with you to install benefitsConnect Pay seamlessly & painlessly.